FAQs & Troubleshooting
By Brett and 1 other2 authors12 articles
- Form errors shown to customersCustomer-facing form errors: what they mean, why they happen, and how to avoid them
- How do I create conditional fields?Details about configuring conditional logic for fields using form rules
- How does account approval work?A guide to account approval on Shopify using Customer Fields
- Can I create a contact form?Limitations of using Customer Fields to create a contact form
- Can I restrict access to my store?Are you trying to hide products, collections, or navigation items from customers? Here's what you need to know.
- Can I create a newsletter sign-up form?How to create a form to get email subscribers in Shopify, and important information around using Customer Fields as a marketing opt-in form
- What is "Account status" and what does it mean?Details on the account status for customers, and how they are determined
- Common issue: Failed to merge customersInformation about a common error with account approval flows
- Common issue: Failed to send account inviteWhy certain errors happen when approving or inviting customers
- Common issue: Form redirect is not workingYou may need to edit your Shopify settings or theme code to ensure that our form redirect settings are able to work properly
- Customer Fields demo store formsExample use cases and additional templates to spark inspiration
- How to cancel Customer FieldsLearn what steps you need to take to uninstall and unsubscribe from Customer Fields