🏆 We want you to succeed!
If you need help with the Customer Fields app, please get in touch with our team at support@heliumdev.com. You can also reach out to us if you have any feedback or feature requests, this helps our team grow and improve Customer Fields. Read on if you still need to cancel Customer Fields.
All of our app's billing is handled by Shopify, so removing the app from your store will automatically cancel any future billing.
From your Shopify admin, navigate to Settings > Apps and sales channels.
Locate the Helium Customer Fields app in the list of installed apps, click the three dots next to the app's name and select Uninstall.
Complete the optional feedback form then click the red Delete button to confirm the uninstallation.
If you installed the app prior to November 8, 2022, you may need to take additional steps to fully remove Customer Fields code from your theme. Learn more.
If you reinstall the app within 30 days, your forms, settings, and imported customers will be waiting for you just as they were. After 30 days, your forms, settings, and other data will be erased and you'll have to start from scratch.
♻️ Need a do-over?
Email us to request a reset of your 14-day free trial