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Show a confirmation message upon form submission
Show a confirmation message upon form submission

Enable a setting to show a success step once a form is submitted

Kyle Weiskopf avatar
Written by Kyle Weiskopf
Updated over a week ago

Want to show a "thank you" message instead of redirecting?

Most Customer Fields forms are set up to redirect customers to another page once the form is submitted, but there may be cases where you want to keep the customer on the current page instead. Luckily, there is a feature in the app's form builder that allows you to enable a special type of form step so you can display a "thank you" message to customers after they submit the form.

This particular feature is great for forms that require customer accounts to be approved, but it's also helpful if you just want to show a simple confirmation message to customers directly on the form after submission -- without doing any sort of redirect or page refresh. You can learn how to enable and edit the content of the success step using the instructions below.


Enable success step via form settings

  • To enable a success step on a form, click on the Settings tab within the form builder

  • In the 'Redirect options' section, select the option for 'Display success step after submitting'

Note: Enabling the success step for a form will automatically disable the form's redirect settings.

When a form's success step has been enabled, the app will add a special form step to the end of the form known as "Submission Success". This form step will include some generic content by default, and you're welcome to edit this content as needed.

Edit content for success step

You can edit the content for the success step by clicking on the 'Submission success' step in the form editor. Please note that the title of this form step is not shown to the customer once they submit the form -- only the content of the step itself will be displayed.

All of the app's Display fields are available for the success step, but these are the only types of fields that can be added. You're welcome to use data column variables here as well, which is especially helpful if you want to add some personalized content.

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