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Email notifications

Get an email notification when a customer signs up or edits their account with a Customer Fields form

Customer Fields can email you and your staff when a customer signs up or edits their account with a Customer Fields form. Emails are only sent for Customer Fields forms, not Shopify's own sign-up or account pages.

Set them up in Customer Fields under Settings > Email notifications, in the Staff notifications section.

Both notifications are off until you turn them on. See Choose which emails you get.

Choose who gets the emails

Your store's Store contact email and Sender email from Shopify (Settings > General) are added for you, with a Shopify badge. Only the Store contact email is turned on. To send emails to an address, turn on its toggle.

Add another address

You can have up to five addresses. Enter an email address and click Add.

We send a verification email to the new address. Until it's verified, it shows an Unverified badge and you can't turn it on. If the email doesn't arrive, click Resend verification email.

To remove an address, click its trash icon. Addresses from Shopify can only be removed in Shopify.

Click Save after making changes.

Choose which emails you get

Under Form notifications, check the emails you want, then click Save:

  • Send an email when a new customer signs up for an account

  • Send an email when a customer edits their account

Both are unchecked until you turn them on.

Notification examples

New customer account created

This email is sent when a new customer creates an account with a Customer Fields form. It includes the customer's details, including any custom fields on your form.

Existing customer account updated

This email is sent when a customer updates their account with a Customer Fields form. It lists what they changed.

Emails to your customers

The same page has a Customer notifications section with the emails Customer Fields sends to customers, like account approval and verification. To edit them, see Email templates.

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