Fields needed to create a customer account

The form builder in Customer Fields gives you full control over ALL of the fields that are included in a form. With this much control, it's important to note the following:

If you want customer accounts to be automatically created in Shopify when a user fills out the form, then you need to make sure that you include both the 'email' and 'password' fields on your form. 

You can find the email and password fields in the 'Standard fields' section of the app's form builder: 

Forms without 'email' and 'password' fields

If you create a form without the email and password fields, then users can still submit the form and the data will get saved into the app & Shopify. However, unless the user has already logged in to their existing customer account before submitting the form, then the app will create a new customer record in Shopify, and this customer record will not have an account. 

Fields needed to submit a form

Since the Customer Fields app is designed to send all form data over to Shopify, and Shopify requires certain fields for a customer record, each form you create in the app should have at least one of the following fields:

  • First name
  • Last name
  • Email
  • Phone

Forms without a 'first name', 'last name', 'email', or 'phone' field

If a user tries to submit a form without at least one of the fields listed above, and they are not already logged in to a customer account, then they will get a error that reads "Base customer must have a name, phone number or email address".

To be clear, existing customers who have logged in to their account will not see this Shopify error when submitting the form - it's only users who have yet to register for an account (or have not logged in to their account) that would receive this Shopify error.

To avoid this potential error altogether when submitting forms, we suggest using at least one of the required fields (first_name, last_name, email, or phone), which will satisfy Shopify's minimum requirements for customer records.

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