What does a customer see after they submit your form?

By default, customers will be directed to the store's account page after submitting a form. However, there are some powerful settings in the app that allow you to control the URL that is used when redirecting. Learn more about the two ways to control form redirects below.

Method 1: Set a redirect URL via form settings 

To set a global redirect URL for a form, click on the Settings tab within the form builder. In the 'General' section, you'll find an option for managing the 'Submission redirect URL'. As mentioned above, the default is /account. You can enter a new URL into the field, or you can check the box for 'Go to previous page', which will redirect customers to the previous page they were on before submitting the form.

Method 2: Create conditional redirect URL via form rules 

In the Rules tab of the form builder, you can redirect customers to different URLs based on certain conditions you define. For example, you can redirect all customers who select "female" as their gender to a collection specifically for women:

Bonus: Increase functionality with form variables (advanced)

You can use form variables to utilize customer responses in your redirect URL, as shown in the screenshot below. Learn more.


  • "/account" is an example of a "relative" URL path used when linking to another page on your Shopify website, but you can also use an "absolute" URL path like https://heliumdev.com/apps in order to link to an external site. Learn more about URL best practices.
  • Form rules used to create conditional URL redirects are available on the app's Pro and Advanced plans. If you're on Basic you can manage your plan below: 
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